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Customer Retention

Results

Motivators

Built around Key Motivators for Program Participants

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How it works

Controls

Guaranteed Results through Smart Controls

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Pace

Technology

Best-of-Breed Technology Platform

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Pricing

Commitment

Commitment to Success of the Program

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NextBee Reduces churn, improves the adoption of new
features and enables you to take a pro-active approach
towards addressing customer satisfaction gaps

Carrots and Sticks

This innovative approach towards customer retention creates conditions in which members may miss out on points, rewards and other special privileges if they do not achieve a set of engagement standards designed to encourage continual activity. The approach simultaneously sets up the program user with opportunities to regularly win big rewards as long as they stay active. We have found this unique combination to be a powerful driver for changing inactive member behavior.

Flexible Rule Engine

NextBee recognizes that just as your application is unique, so are your standards of engagement for your customer retention program. As a representative example, it could be that your engagement metrics have an inverse correlation with how often your users make use of certain resources. The NextBee rule engine can track all such activities and map them to objective scores. The baked-in flexibility allows us to create a customer retention program focused on your specific needs.

Smart Triggers

It is often too late to save an account when a member requests cancellation. Our pro-active smart triggers means your account reps will get notifications when early indicators demonstrate a possible customer retention issue, such as when a user stops logging in to their account, ceases to regularly view the results of the activities, or faces issues with either products or services. We can even send out pre-set special retention offers to such members before they fall off the curve.

Plug and Play

With our event-tracking APIs, data-reporting web services, client-side JavaScript tags, and property file-based business rule engines, your customer retention solution is seamlessly integrated into your products and services. You will not have to restructure or re-program any aspect of your products or services when integrating any of NextBee’s programs into your operations. Our modular, cloud-based design means we can always adapt to meet the challenges of your success.

  • Today's fast paced SAAS services count on NextBee for their retention programs that support custom metrics and APIs that track member engagement, as well as pro-active triggers, auto responders and offers with compelling incentives, to support varied retention initiatives.
    * For a detailed list of our customers, or for other media inquiries, please contact us at pr at nextbee.com See More Customers

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