Customer Retention

Carrots
and Sticks

Flexible
Rule Engine

Smart
Triggers

Plug
and Play

Detailed
Tracking

This is a unique approach towards rewards in which members miss out on credits and special privileges if they do not match the engagement standards but win big rewards if they stay active – thereby making it a powerful driver for changing inactive member behavior.

We realize that since your application is unique, so are your standards of engagement. It might be, for instance, that your engagement metrics have an inverse correlation with how often your users tap certain resources. The NextBee rule engine can track all such activities and map them to objective scores.

It is often too late to save an account when a member requests cancellation, so with our pro-active smart triggers your account reps will get notifications when a user stops logging in, ceases to see results, or faces issues with either products or service. We can even send out pre-set special offers to such members before they fall off the curve.

With our event-tracking APIs, data-reporting web services, client-side JavaScript tags, and property file-based business rule engine, your solution is seamlessly integrated into your product. You won't have to restructure or re-program any aspect of your solution.

We realize that there are constraints to configurability and automation – although you can have the retention module run on auto-pilot, you can also track the engagement metrics both at an aggregate level to help drive product changes and at the level of the individual user to save particular accounts.